Fixed Bill Billing

Frequently Asked Questions

Questions

1.
When is my Nicor Solutions bill due?

2.
Where should I mail my payment?

3.
What happens if my bank won't pay my check or transfer?

4.
How can I change my name and/or mailing address?

5.
How did I get enrolled in this program?

6.
How can I obtain an additional copy of my terms and conditions?

7.
Who do I call if I have questions about my program?

8.
How do I cancel my enrollment?

9.
I believe I am owed a credit. How can I confirm that?

10.
I have a Home Essentials contract. Who do I call if I have questions about my repair plan or my clean-and-check plan?



Answers

Q1:
When is my Nicor Solutions bill due?

A1:
Your Nicor Solutions gas bill is due on or before the due date shown on your bill stub. Residential customer bills are due 21 days after they are issued. Commercial customer bills are due 14 days after they are issued.
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Q2:
Where should I mail my payment?

A2:
Nicor Solutions
Remittance Processing
PO Box 3042
Naperville, IL. 60566-7042
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Q3:
What happens if my bank won't pay my check?

A3:
If your bank returns a check to Nicor Solutions, an additional charge of $25.00 may be added to your account. Nicor Solutions does not resubmit checks for a second attempt at payment.
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Q4:
How can I change my name and/or mailing address?

A4:
Please call us at 866-369-0911 if you would like to change your name and/or mailing address.
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Q5:
How did I get enrolled in this program?

A5:
We have offered the Fixed Bill and Home Essentials programs for several years. It is possible that you received a solicitation via mail, inviting you to enroll by phone, online, or by reply card.
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Q6:
How can I obtain an additional copy of my terms and conditions?

A6:
Call our Customer Care line at 1-866-369-0911 and we will be happy to send you another copy. Please have your account number handy before making the call.
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Q7:
Who do I call if I have questions about my program?

A7:
Call our Customer Care line. Please have your account number handy before making the call. In the Nicor Gas territory, please call 866-369-0911.
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Q8:
How do I cancel my enrollment?

A8:
Please refer to your terms and conditions to learn more about canceling your enrollment, and any cancellation fees that may apply if you do so during your contract term.
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Q9:
I believe I am owed a credit. How can I confirm that?

A9:
Call our Customer Care line. Please have your account number handy before making the call. In the Nicor Gas territory, please call 866-369-0911.
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Q10:
I have a Home Essentials contract. Who do I call if I have questions about my repair plan or my clean-and-check plan?

A10:
For repair service or to schedule a clean and check as part of your Home Essentials plan, call Nicor Services at 1-800-373-1100.
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Nicor Solutions is not the same company as Nicor Gas. It is an affiliate and its prices are not regulated by the Illinois Commerce Commission. Customers are not required to buy products or services from Nicor Solutions in order to receive the same quality of service from their utility.